Every tool and vendor in BRM is assigned a single owner. This person is the primary point of contact for any inquiries about the status of that tool or vendor.

Owners are designated during the onboarding process and their assignments can be updated in BRM over time.

Configure Notifications

Notifications are integral to using BRM to its fullest potential. Owners hold lots of responsibilities so notifications ensure that they are proactive when managing their tools and processes. The following are primary considerations when setting notifications.

1. Connect Slack and configure your notification medium between email and Slack
2. Configure your request notifications: decide which moments in a request process you woulik like to be pinged on
3. Configure your renewal reminder notifications: decide how early you would like to be notified (e.g. 30, 60, 90 days) prior to the end date

Status Responsibility

An owner's main duty is to maintain the tools and vendors they oversee in good order. This encompasses ensuring user licenses are correctly provisioned, maintaining tool compliance, keeping documentation current, and addressing renewals proactively. These responsibilities are reflected in the tool's status.

In the example below, the owner, Connor, sees that one of his tools has dropped to Warning. He investigates and finds a comment from Compliance indicating that the SOC2 is outdated, and he promptly uploads the latest version.

https://www.loom.com/share/2b712988b6984a209cdb1b951fb7e7ee

Tool and Vendor Notifications

As the owner, you will receive personalized notifications related to your tool or vendor:

• 30/60/90-day renewal reminders
• Comments on the tool or vendor
• Changes in tool or vendor status
• Notifications of request creation and completion

These notifications help you maintain oversight of your responsibilities. All notifications can be customized in the settings.